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Help & FAQs

Our cleaning service

HOW MANY PEOPLE DO YOU SEND TO MY HOUSE?

We will send 2 or 3 cleaners each time. This way the cleaners get to know the particular and priorities of your house and family. We try to give you a very customized service based on your needs and requirements.

ARE YOU CLEANERS PET FRIENDLY?

Yes we are.

WILL CLEANERS COME AT SET TIME OF THE DAY?

Yes, we give a 60 minutes for traffic and wheather considerations.

DOES YOU RATE INCLUDE GRATUITY?

No , we charge you for the cleaning service. Gratuity is optional.

WHAT IF THEY MISSED A ROOM OR A SPOT?

We try our best to do a complete quality home cleaning. Like any new relationships we make a mistake. But we do offer a guaranteed service, which means if you notify us within 24 hours, we will send a cleaning crew to correct their mistake or area that you were not satisfied at no cost.

CAN I REQUEST SPECIAL TASKS OR EXTRAS?

For an extra charge you can book a number of services on top of your clean including.

inside oven

onside fridge

inside windows glass

wet wipe door,frame,baseboards etc.

carpet cleaning etc.

TELL ME ABOUT YOUR MOVE OUT/IN DEEP CLEANING?

Our move out/in cleaning is designed to prepare an apartment or house for a new tenant.

We offer steam carpet cleaning as well. Our move out/in and deep cleaning is very in depth. Select you extras inside oven, inside fridge etc.

WHO’S RESPONSIBLE FOR THE SUPPLIES?

We bring all of the necessary supplies, including back pack vacuum Hepa filter , color code microfiber towels, If you have a prefered product to use( wood floor) just let us know.

WHEN A DEEP CLEANING IS RECOMMENDED?

After your deep cleaning we follow our guaranteed maintenance recurring services. This system allows us to maintain your home’s basic regular cleaning needs as well as detailing areas of your home each time we clean.

QUESTIONS?

Have questions? We’re super friendly and here to help. Please get in touch: Email  info@absoluteshines.com or call 571-4803584

WHAT IS INCLUDED IN A STANDARD CLEANING?

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the oven, inside the refrigerator, wet wipe baseboards and all trim.

CAN I BOOK A RECURRING SERVICE?

Yes, of course! just select the frequency of your clean, monthly, weekly, bi-weekly, when you your booking. To say thanks you we will even offer you a Absolute Shine discount for booking a recurring service. After your first booking your future appointment will be automatically booked.

HOW DO YOU SERVICE MY AREA ?

We serving in Fairfax county, Loudoun county, Prince william co, Alexandria, Arlington.

HOW DO I REFER A FRIEND?

Log into your account and get you referral id. Share this with friends. books through your referral id, your friend automatically gets a $30 discount and you earn a $30 referral reward that can be applied to future service.

Manage Your Account

HOW DO I CREATE A ABSOLUTE SHINE ACCOUNT?

When you book a service an account is automatically created for you. Simply set up your account, choose you password, and you’re ready to go.

http://ashine.launch27.com/login

 

HOW DO I CHANGE MY CREDIT CARD?

Log into you account

http://ashine.launch27.com/login   and update your card on file. Your new card will automatically be noted as your default card

HOW DO I BOOK MY FIRST APPOINTMENT?

 

Simply go to our booking page and  schedule your appointment online.

http://ashine.launch27.com/login

 

HOW DO I LOG INTO MY ACCOUNT?

Log into your account

http://ashine.launch27.com/login

 

HOW CAN I VIEW MY ABSOLUTE SHINE GIFT CARDS?

Log into your account

http://ashine.launch27.com/login  and you will see any outstanding gift cards and respective balances.

HOW DO I CHANGE MY ADDRESS?

Lo into your account and update your address in your upcoming booking.

http://ashine.launch27.com/login

 

HOW DO I CHANGE MY PASSWORD?

You can submit a password change request on the customer login page at 

http://ashine.launch27.com/login/

 

HOW DO I REFER A FRIEND?

Log into your account and get you referral id. Share this with friends. books through your referral id, your friend automatically gets a $30 discount and you earn a $30 referral reward that can be applied to future service.

Pricing & Policies

WHAT IS YOUR 100% SATISFACTIONS GUARANTEE POLICY?

If you’re no content with your cleaning, we will come out and re-clean. If you still don’t think we did a good enough job to recommend us to you friends, we’ll refund your money.

WHAT IF THE CLEANERS BREAK OR DAMAGE MY PROPERTY?

The cleaners will report it immediately and we will contact you to resolve the issue. For damage of  an item or property, we may offer to replace, repair or a refund of your payment. In a case of repair, Absolute Shine will choose the method, manner, and person to perform such a repair.

HOW MUCH WILL IT COST?

The quote from the home page is the price you pay. At Absolute Shine, we pride our ourselves on pricing transparency and saving our customers’ time.

Trust & Safety

IS MY BILLING INFORMATION KEPT SAFE AND SECURE?

We have three levels of security in place. First off our booking page is protected by extended validation SSL . Secondly our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by STRIPE and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system ( only a token that allows us to charge the card). Rest assured we take security very very seriously.

CARPET CLEANING

DO YOU DO CARPET CLEANING

Yes we do! We can arrange for a professional carpet cleaner to clean carpets after we have finished cleaning your home at a cost a $35 around per room. All you have to do is select carpet cleaning on our online booking form and how many rooms you would like cleaned and we will take care the rest.

WHAT CARPET CLEANING MACHINE DO YOU USE ?

We use a number of different carpet steam cleaning machines. Relax knowing that all are professional, high quality machines and will do a great job of making your carpet shine !

HOW LONG DOES CARPET CLEANING TAKE ?

We estimate around 30 minutes per room.

DO YOU PERFORM CARPET CLEANING AT THE SAME TIME?

No, we time your cleaning perfectly so that we have finished cleaning your home just before the carpet clean begins.

CAN I WALK ON THE CARPET IMMMEDIATELY?

No, please let the carpets to dry for at least a few hours (overnight if possible ) before walking on them.

HOW TO BOOK A CLEAN

HOW DO I MAKE A BOOKING?

All you have to do is fill out our Booking page, selecting the time and date that you want us to clean you home. It’s a simple as that and will only take yo 60 seconds. Once you have completed your booking you receive a confirmation email instantly.

WHAT IF I DON’T WANT TO BOOK ONLINE ?

That’s ok  if you don’t  want to book online we have a dedicated customer service team here at Absolute Shine so just give them a call on 571-4803584  or email at absoluteshinecontact@gmail.com  and leave your number and one of the team will call you back.

DO I NEED TO ENTER MY CARD DETAILS TO BOOK?

Yes. We need to make payment information to book your appointment, but your card will not be charged until after you cleaning has been successfully completed.

CAN I MAKE A SAME DAY OR LAST MINUTE BOOKING?

Of course! (+$20 is a extra service) We are really proud of the fact that we can book you in for a clean on the same day.

HOW DO I AMEND OR CANCEL MY BOOKING?

It is simple to amend or cancel your booking, you can either login to your account or please email us at absoluteshinecontact@gmail.com and we will take care of your request. *Please give us 48 hours notice if you cancel your booking otherwise there is a $50 cancellation fee.